Clinisys - End to end solutions for the diagnostic journey
Europe’s largest diagnostic IT vendor
Laboratory test results help inform the 70% of patient diagnoses and care planning.
For over 30 years Clinisys Group has been at the forefront of diagnostics workflow, order communications and information management solutions supporting radiology, cardiology and all pathology disciplines including anatomical or cellular, molecular and genetics. These encompass the complete workflow from order, clinical decision support, collection, processing, analysis, results and reporting, through integration into the clinical workflow.
Clinisys Group has built an unrivalled reputation for the deployment of complex diagnostics networks and academic centres – and is the only vendor repeatably delivering across all disciplines end to end – at scale.
Making healthcare smarter and more efficient.
- This is a permanent role comprising a five day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday and 09:00 – 17:30 for Saturday.
- This role will be remote / home based in Ireland; you will be required to undertake travel across Ireland to client sites and commitments, company offices, and events, as and when required.
Summary:
Work within the Service Management environment reviewing and resolving incidents as raised by Clinisys customers within Service Level Agreement timescales as directed by the Service Manager, Service Operations Manager and the Support Director to satisfy the customer and business requirementsImplement and configure Clinisys software, acting in a consultative role, to enhance the workflow of the laboratory, satisfying the customer and business requirementsKeep abreast of ongoing and future healthcare regulations, working practices, products and technologies within the pathology and / or radiology discipline
Responsibilities:
Comply with the Clinisys codes of conduct and guidelines.Understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.Understand our Customers’ short and long term strategies, advise and assist with Clinisys products to facilitate these needs.Fully conversant with the core functionality of Clinisys products and that of general disciplines within the healthcare arena.Fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.Establish and maintain high levels of incident ownership - resolving, progressing and managing all incidents to a satisfactory conclusion on the Clinisys incident management system, ensuring that appropriate parties (including the incident raisers) are kept up to date on incident progress.Establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels. Understand our customer’s workflow, advising and assisting with Clinisys products and configuration to facilitate our customer’s requirements.To be fully conversant with the functionality of the Clinisys product(s)Attend emergency visits on site as instructed, completing tasks as detailed by the Service Manager, Service Operations Manager or Support Director. Attend agreed meetings with customers or carry out further on site trouble shooting where appropriate to resolve or aid the resolution of escalated issues.Assist with demonstrations and presentations as part of a sales process.Complete administrative duties including site visit documentation, holiday, sickness and overtime forms in a timely manner.Participate in an on call rotaUnderstand and operate the escalation procedure within the defined limits of time, knowledge and level of contracted support.Behave as a role model: for delivering results; for enthusiasm and enjoyment of your work; for teamwork; for coaching and mentoring of colleagues and team members and for professional standards of behaviour.Maintain and update all quality documentation issued to you by the companyPartake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.Attend team meetings and agreed training courses.Contribute to and support Service team members and build knowledge base.
Knowledge, skills, abilities:
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levelsAbility and willingness to work independentlyHigh level of customer service skillsExcellent decision making / problem solving skillsStrong planning and organisational skillsStrong motivational skills – can deliver the tasks in difficult circumstancesAbility to implement and manage changeAny experience within a pathology laboratory IT support role or order communications systems management roleBachelor’s degree – Biomedical/Computer science or an IBMS approved course preferentialMicrosoft Certified Professional or Microsoft Certified Software Engineer qualifications (or equivalent) or efforts towards such qualifications are desirable.Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.
Depending on the experience of a candidate’s skills and expertise, Clinisys offers a £competitive basic salary plus a generous package and a great work environment.
- This is a permanent role comprising a five day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday and 09:00 – 17:30 for Saturday.
- This role will be remote / home based in Ireland; you will be required to undertake travel across Ireland to client sites and commitments, company offices, and events, as and when required.
