Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Chertsey, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.
Role Summary
The Programme Director provides the interface between programme ownership and delivery and acts as a focal point between the business and the programme/project manager.
The programme director is the senior client-facing representative, acting as a point of contact for the customer exec, primarily focussed upon delivering a successful programme of works.
The Programme Director manages a portfolio of pathology and ICE implementation programmes and projects and is accountable for their efficiency and effectiveness through programme / project management process and tool improvements.
The Programme Director also helps drive business change across the senior pathology subject matter experts (SMEs) and project management function, coaching and mentoring key SMEs to lead and excel in their roles and help transform our operational execution processes and procedures.
To respond and contribute to key sales opportunities and commercial discussions on behalf of Professional Services.
To help lead and coordinate the operational inputs and programme shape, inputting into the wider sales process led by the commercial and new business teams.
Key Duties
Portfolio Management
Work with the other Programme Directors to standardise and continually improve on the core principles of project delivery based upon a Prince 2 methodologyDevelop programme / project management process and tools to achieve target improvements aligned to objectives from the Professional Services DirectorHelp develop better supply chain and partner operational management processesFacilitate quality activities of the programme, project, and Professional Services teams Programme planning, monitoring and oversight of all allocated projectsMonitor and manage the project portfolio and engage customer Senior Responsible Owners (SROs) within major client programmesQualify hand over from the sales team to commence programme / project initiation Oversee delivery of projects in accordance with the contractual requirementsSupport the Project Manager (PM)/Senior Project Manager (SPM) to coordinate activities between Clinisys and third parties as required within the scope of the projectCoordinate delivery of software developments delivered by the product team as necessary to deliver key programmes of work and influence pathology product strategy working in concert with the product management functionSupport the PM/SPM to ensure contract acceptance, sign off by the customer and appropriate project closure.Focus on customer satisfaction and ensuring delivery of the required quality of service or products to agreed standardsMonitors risks, issues and dependencies across programmes of work with relevant support provided to PMs as required.Hold and attend regular internal and customer led programme/project meetings where senior representation is requiredSupport and advocate project and programme governance mechanisms.Motivate all members involved in key programmes to ensure they are completed on time, to the specified cost, quality, and performance criteria
Financial
Work with the other Programme Directors, PMO Manager & Professional Services Director to standardise on the core principles of financial reportingResponsible for the ongoing financial performance and management of their portfolioTracks and reports financial status of projects to input into the UK P&L and programme profitability
Line Management
Effectively coaches and mentors the team. Sets clear objectives and goals, provides actionable feedback, and trains the team to reach its fullest potential.Motivate the team to consistently deliver on time, within budget and to a high standard.
Communication
Communicate effectively with all stakeholders.Present to key senior client stakeholders and as needed at Clinisys company events (whether they are internal, client or potential clinically based)
General
To work with and follow the guidance of the Professional Services DirectorTo contribute to the team spirit within the company and to actively promote a customer-oriented approachTo progress personal development and encourage the development of other staff members with a particular focus on helping drive business change initiatives across the operational unitsParticipate in cross-functional projects (such as product roadmap conversations and Solutions meetings)Establish if/how we can develop value added services to our customer base to help advise on best pathology practice and assist them in the execution of major pathology and ICE programmesPerform other related duties as required or assigned by the Professional Services Director
Key Skills, Abilities and Experience
Ideally experienced in MS Project and Prince 2Leadership skills to manage project managers, consultants, and a portfolio of projectsProven experience of coaching and mentoring a team and developing them to their full potentialAbility and willingness to take initiative toward driving key programmes to completionAbility and willingness to work independentlyCustomer service skills and senior stakeholder engagement / management (up to Cxx) levelAbility to prioritise and work on multiple programmes and projectsAbility to create and deliver executive-level summary reports and presentationsVerbal and written communication skills; including communicating with technical and non-technical clients and staff at all organizational levels.Demonstrable ability to influence and effect business changeDemonstrable track record of building and coaching teams of between 5-20 FTEStrong consulting and advisory skillsBachelor’s degree or equivalent experienceDemonstrable experience as programme / project manager or programme consultant preferably in the UK Health sector.Highly experienced in a programme / project management environmentModerate experience within an IT or software provider organisationAny equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.Strong experience involved in execution of health care sector change programmesProven experience involved in execution of clinical change programmes and clinical systems implementations
This role is home based with infrequent travel for customer meetings or company events.
Depending on the experience of the candidate’s skills and expertise, CliniSys offers a £competitive basic salary plus a generous package and great work environment.
