Technical Consultant Team Lead

  • Job Reference: #752168
  • Date Posted: 14 September 2021
  • Recruiter: Clinisys
  • Location: Chertsey / Remote
  • Remote Working: Some remote working possible
  • Salary: £50,000 to £55,000
  • Sector: Biomedical Science, IT & Technical, Business & Commercial
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Daniel Shannon
  • Email: Daniel.Shannon@evolutionjobs.co.uk
  • Telephone: 01925 377 126

Job Description

CliniSys - End to end solutions for the diagnostic journey

Europe’s largest diagnostic IT vendor

Laboratory test results help inform the 70% of patient diagnoses and care planning.

For over 30 years CliniSys Group has been at the forefront of diagnostics workflow, order communications and information management solutions supporting radiology, cardiology and all pathology disciplines including anatomical or cellular, molecular and genetics. These encompass the complete workflow from order, clinical decision support, collection, processing, analysis, results and reporting, through integration into the clinical workflow.

CliniSys Group has built an unrivalled reputation for the deployment of complex diagnostics networks and academic centres – and is the only vendor repeatably delivering across all disciplines end to end – at scale.

Making healthcare smarter and more efficient.

Summary

  • To provide leadership for the Technical Consultants within the Technical Services Team
  • To work within the Professional Services environment organising and overseeing all customer-based IT implementations, developing quality processes and documentation for installation to satisfy the customer and business requirements
  • To work within the Service environment organising and overseeing all customer-based IT activities, developing quality processes for finding and resolving incidents and problems to meet defined Service Level Agreements to satisfy the customer and business requirements
  • To keep abreast of ongoing and future working practices, products and technologies within the IT and pathology domain
  • To work with and support Technical Sales, Sales and Bids when required to ensure accurate and timely quotations and technical specifications.
  • To take part in the out of hours on-call rota

 

Responsibilities

  • Undertake full line management responsibility for Technical Consultants including:
  • Prioritise workload for self and team
  • Work with project managers to plan self and teams’ activities
  • Identify training requirements
  • Assist or cover 121 meetings
  • Strong motivational skills – can deliver the tasks in difficult circumstances
  • Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels
  • High levels of commitment and ability to act when necessary
  • Ability and willingness to work independently
  • High level of customer service skills
  • Excellent decision making / problem solving skills
  • Strong planning and organisational skills
  • Adaptability / flexible to changing demands
  • Ability to implement and manage change
  • Assertiveness and sound judgement
  • To work within the Professional Services environment completing required customer-based IT implementation project work. This may include but is not limited to:
  • Work with hardware suppliers and hosting partners to manage, configure and implement the appropriate solutions on site.
  • Configure hardware maintenance plans.
  • Design, agree and implement remote access capabilities.
  • Agree backup, virus protection, etc policies with clients
  • Documentation requirements and development, e.g., Server build and configuration audits, disaster recovery, support handover, etc.
  • To act on a consultancy basis with the project delivery/management team for technical issues.
  • To help improve Professional Services processes and scripts
  • To work within the Service environment, organising and overseeing all customer-based IT activities. This may include but is not limited to:
  • Assist with / review / management of network infrastructure incidents including network design and configuration.
  • Assist with / review / management of hardware platform incidents including SAN/Cluster configuration
  • Assist with / review / management of general infrastructure incidents including third party support issues e.g., OS-level issues, virus protection etc.
  • Processes review regarding handover and support of implemented platforms including remote monitoring tools for server hardware support
  • Improvements to remote access in general.
  • Participate in strategy for deployment of applications
  • To act on a consultancy basis with all internal teams to aid with all technical based issues and incidents
  • To ensure relevant technical documentation is completed/updated for all internal teams and customers as required
  • Participate in improvements for proactive approach with regards to support methodology and processes.
  • Pre-emptive checks

 

Knowledge, Skills, Abilities

  • Strong motivational skills – can deliver the tasks in difficult circumstances
  • Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels
  • High levels of commitment and ability to act when necessary
  • Ability and willingness to work independently
  • High level of customer service skills
  • Excellent decision making / problem solving skills
  • Strong planning and organisational skills
  • Adaptability / flexible to changing demands
  • Ability to implement and manage change
  • Assertiveness and sound judgement

 

Depending on experience and skills / expertise, CliniSys offers a competitive salary and generous package as well as a great working environment.